Mcity888 takes the privacy and security of your personal data seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your information as a member of our platform.
We employ internationally recognised data protection technology to ensure your personal information remains safe and secure at all times.
All data transmitted between your device and mcity888 servers is protected by 256-bit SSL encryption – the same security standard used by leading financial institutions and banks worldwide.
Your personal data is stored in high-grade data centres with strict physical and digital access controls. Our systems are monitored around the clock by an experienced cybersecurity team.
You have full control over your personal data. Through your mcity888 account settings, you can update your information, request a copy of your data, or apply for account deletion at any time.
Mcity888 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you – it is not our business commodity.
Protect your account with an extra layer of security through two-factor authentication (2FA). Even if your password is compromised, your account stays safe with active 2FA protection.
Only mcity888 staff who genuinely require access to your data to carry out their duties are permitted to do so. A strict "need-to-know" principle is enforced across our organisation.
mcity888's Commitment: We respect the privacy rights of every member and are committed to managing your personal data transparently, responsibly, and securely in full accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy ("Policy") is published by mcity888 ("we", "Platform", or "company") and describes our practices regarding the collection, use, storage, disclosure, and protection of personal data received from users of the mcity888.fun online casino platform.
This Policy applies to all users who register an account, browse our website, use the mcity888 mobile app, or interact with our platform in any way. By using mcity888's services, you agree to the data protection practices described in this Policy.
Mcity888 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take this obligation seriously and continually strive to improve our data protection practices.
This Privacy Policy is to be read together with Terms and Conditions mcity888. In the event of any conflict between the two documents in relation to data protection, this Privacy Policy shall prevail.
Mcity888 collects several categories of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:
| Data Category | Example Information | Required? |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, bank name, transaction records | Mandatory |
| KYC Documents | MyKad copy, passport, utility bill | Mandatory |
| Platform Activity Data | Betting history, games played, login records | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Marketing Preferences | Promotional preferences, language settings, notifications | Preferences |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or political views unless with your explicit consent and for a specific purpose permitted by law.
Mcity888 collects your personal data through various channels, including:
Reminder: Ensure all information you provide to mcity888 is accurate and up to date. Providing false information may result in your account being suspended and funds withheld during the verification process.
Mcity888 uses the personal data collected for the following legally permitted purposes:
We will not use your personal data for any purpose beyond those stated above without obtaining your consent first.
Mcity888 does not sell or rent your personal data to third parties. However, in certain limited situations, we may share your data with the following parties:
All third parties with whom we share data are bound by strict data confidentiality agreements and are required to protect your information to a standard no less stringent than our own.
mcity888 does not share your personal data with third-party marketing companies, advertising networks, or any other commercial entities without your explicit consent.
Your personal data security is the top priority of mcity888. We implement multiple layers of technical and organisational security to protect your data from unauthorised access, breaches, modification, or destruction:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a material data breach, we will notify affected users and the relevant authorities within the timeframe required by law.
Mcity888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and experience of the mcity888 platform.
As a mcity888 user, you have the following rights regarding your personal data under Malaysia's PDPA and our privacy policy:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data subject to our legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format for portability.
Request restriction of your data processing under certain circumstances provided by law.
To exercise any of the above rights, please contact our data privacy team via the support email. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.
Mcity888 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and regulations.
Upon expiry of the retention period, your personal data will be securely deleted or anonymised so that it can no longer be identified.
The mcity888 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on our platform should contact us immediately.
Child Protection: If you become aware of anyone under the age of 18 using this platform, please contact our support team immediately so that prompt action can be taken.
Mcity888 reserves the right to update or modify this Privacy Policy at any time. Any material changes to how we handle your personal data will be communicated to you via your registered email or a prominent in-platform notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page will be updated whenever changes are made. We encourage you to review this Privacy Policy periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal data subject rights requests, we will process and respond within 30 business days.
Your Satisfaction Is Our Priority: If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory authority.